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Connected Health Highland Village ico

Connected Health Highland Village

2150 Justin Rd #100, Highland Village, TX 75077, USA

4.0
I met Dr. Christopher at an event he hosted in his office on Saturday and decided to check out his practice after he mentioned a special $49 program (see picture).I visited on Tuesday for my first consultation and an X-ray. Since my insurance plan covers 50%, the office charged me $32.50.The next day, I returned for a follow-up, adjustments, and a treatment plan. I felt confident and decided to proceed with the six-month treatment plan, agreeing to a total cost of $1,885.14, to be paid in six monthly installments. My first payment of $314.19 was charged to my credit card on March 26, 2025.However, when I reviewed the paperwork for signature, I noticed that it stated my last payment would be on September 14, 2025, instead of August 14, 2025, which would mean seven payments instead of six. I pointed out the error to the office manager and asked her to verify it. She checked the system and confirmed she had entered six months, but it still showed a final payment in September. I counted the payments on a calendar and confirmed that the total was seven.Because of this discrepancy, I refused to sign the paperwork. She insisted that I sign it again, but I declined both times, as it was incorrect and violated my rights. I was beyond sad, upset, and speechless. I requested a refund and offered to pay only for that day’s visit ($32.50).She then left to speak with Dr. Christopher, and after some time, they both returned. At this point, I was deeply disappointed and told him I no longer wanted to continue treatment at his practice. He refunded my payment, and I paid $32.50 for that day’s visit. While I sincerely believe Dr. Christopher is an amazing, kind, and passionate doctor, I refuse to be pressured into signing incorrect paperwork. This situation felt dishonest and completely broke my trust. (March 26, 2025)———————————————————————-March 27, 2025, since the owner had replied but I couldn't reply to the message. I have to reply here.This matter was between me and the manager, at the checkout counter. You, as the owner, stated that she didn’t ask me to sign the incorrect paperwork—but how do you know that? You were not present at the counter during our conversation. If you truly want to verify what happened, I encourage you to review the office camera footage.I had no reason to be upset and was fully prepared to proceed with the six-month treatment plan. However, being asked to sign an incorrect document is what caused my concern and frustration.Additionally, your response states that “the system was not showing the correct information, which we are not at fault for.” If that’s the case, then whose fault is it? If a system error occurs, it’s the responsibility of the staff to catch the mistake and correct it before asking a patient to sign. If this issue is being blamed on the system, I strongly suggest reviewing all patient accounts to ensure they have been charged correctly.For any patients reading this, I highly recommend double-checking your statements.Personally, if I make a mistake, I take accountability, apologize, and correct it.At this point, all I can say is—please be cautious. - Nok Koster
Connected Health Highland Village Overview Photos IntroLocation Reviews

Connected Health Highland Village Photos

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Connected Health Highland Village Introduce

Finding a reliable and effective chiropractor in Texas is a priority for many locals seeking relief from pain and a better quality of life. In Highland Village, one practice that has gained attention is Connected Health Highland Village, led by Dr. Christopher. This clinic offers a variety of services designed to help patients with common ailments like knee and lower back pain, providing a path toward improved health and well-being. The practice aims to build a connection with its patients, creating a supportive environment for their healing journey. While the practice has a strong focus on delivering positive health outcomes, it is also important for potential patients to be aware of the full patient experience, which includes the administrative side of care. This article provides an in-depth look at what Connected Health Highland Village offers, based on available public information and patient experiences, to help locals make an informed decision about their healthcare.

Connected Health Highland Village is conveniently located at 2150 Justin Rd #100, Highland Village, TX 75077, USA. This address places it in a prime location that is easily accessible for residents of Highland Village and the surrounding communities. Justin Road is a major thoroughfare, making the clinic simple to find and get to, whether you are coming from home, work, or elsewhere in the area. The accessibility of the location is a significant benefit for patients, as it minimizes travel time and makes it easier to fit appointments into a busy schedule. The clinic's central position also ensures that it is a practical option for a wide range of local users seeking chiropractic care without a long commute.

Connected Health Highland Village provides a range of services aimed at helping patients achieve better health and mobility. The treatment plans are designed to be comprehensive, addressing the root causes of pain rather than just the symptoms.

  • Chiropractic Adjustments: The core of the practice involves chiropractic adjustments. These sessions are designed to correct spinal misalignments, which can be a source of pain and discomfort. Patients have reported significant positive changes in their back and knee pain after several months of consistent adjustments. The adjustments are performed to help improve the body's natural function and reduce nerve interference.
  • Therapeutic Massages: In addition to adjustments, the practice incorporates therapeutic massages into its treatment plans. Massages can help to relax tense muscles, improve circulation, and complement the effects of chiropractic adjustments, leading to more comprehensive and long-lasting relief.
  • Customized Treatment Plans: The practice works with patients to develop a treatment plan that is tailored to their specific needs. This involves an initial consultation and X-ray to assess the patient's condition, followed by a follow-up visit to present a detailed plan. These plans are designed to guide the patient through a series of adjustments and other therapies over a set period, such as six months, to achieve optimal results.
  • Initial Consultation and X-ray: For new patients, the journey begins with an initial consultation and X-ray. This is a crucial step that helps the chiropractor understand the patient's specific issues and allows for the creation of a precise and effective treatment plan. The clinic has offered special programs, such as a $49 program, to make this initial step more accessible to new clients.

Based on patient feedback, several aspects of Connected Health Highland Village stand out. These highlights provide a clearer picture of the patient experience at the practice.

  • Positive Health Outcomes: One of the most significant highlights is the success many patients have found in their treatment. For example, a long-term patient reported "major changes" in their knee and lower back pain after almost three months of adjustments and massages. This positive outcome is a testament to the effectiveness of the treatment plans offered at the clinic.
  • Friendly and Helpful Staff: The staff at Connected Health Highland Village is consistently described as "extremely nice and helpful." A welcoming and supportive staff can make a significant difference in a patient's experience, making them feel comfortable and cared for throughout their treatment journey.
  • Passionate and Kind Doctor: Dr. Christopher is recognized as being an "amazing, kind, and passionate doctor." His dedication to his patients' health is a key feature of the practice, and many feel that his genuine care for their well-being is a major plus.
  • Commitment to Patient Care (with a note of caution): While the professional and caring demeanor of the staff and doctor is a highlight, it's also important to note the importance of diligence on the patient's part. A patient's experience highlighted the need for careful review of all administrative documents, such as payment plans and contracts. While the issue was eventually resolved with a refund, it serves as a reminder for all patients to double-check their paperwork to ensure accuracy. This transparency is key for building trust within the community.

If you are a local Texan interested in learning more or scheduling an appointment with Connected Health Highland Village, you can easily get in touch with the practice.

The clinic is located at 2150 Justin Rd #100, Highland Village, TX 75077, USA. You can contact them by phone at (469) 312-3317 to ask questions or book a visit. They can also be reached on their mobile phone at +1 469-312-3317. The team is ready to assist you and provide more information about their services and how they can help you on your health journey.

For residents of Texas, particularly in the Highland Village area, Connected Health Highland Village presents a viable option for those seeking chiropractic care. The practice offers a comprehensive approach that includes adjustments and massages, which have proven to be effective for patients with issues like knee and lower back pain. The positive health outcomes reported by long-term patients and the kind, helpful nature of the staff and Dr. Christopher are significant draws for locals. While the patient experience may involve some administrative details that require careful attention, the clinic’s ultimate goal is to help patients achieve better health. The practice’s convenient location and commitment to creating customized treatment plans make it a suitable choice for anyone in the community looking for a local partner in their health and wellness journey.

Connected Health Highland Village Location

Connected Health Highland Village

2150 Justin Rd #100, Highland Village, TX 75077, USA

Connected Health Highland Village Reviews

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